Politique d’expédition

SHIPPING POLICY 

Last updated: August 14, 2026

Thank you for shopping at PureSwishes. We are dedicated to providing secure global fulfillment for our basketball return systems. 

Please read this Shipping Policy carefully to understand our transit timelines, carrier relationships, liability limitations, and customs terms.

1. ORDER PROCESSING TIME

All orders are processed, verified, and prepared for dispatch within 1 to 3 business days (excluding weekends and statutory holidays). 

Once your order has been packed and transferred to the logistics carrier, you will automatically receive an email confirmation containing your parcel tracking number and a tracking link to monitor delivery progress.

2. ESTIMATED DELIVERY TIMES

Under normal operating conditions, our standard international and domestic delivery times are:
- Estimated Delivery Window: 1 to 2 weeks (approximately 7 to 14 business days) from the date of dispatch.

All delivery timeframes provided on our website or in confirmation emails are estimates only and do not constitute binding or guaranteed delivery dates.

3. DIRECT-TO-DOOR FULFILLMENT

To ensure efficient handling and fast transit, your basketball return system is dispatched directly from our specialized manufacturing facility and logistics center to the shipping address provided at checkout. Depending on your delivery country, your parcel will be assigned to a licensed international or regional courier service.

4. INDEPENDENT CARRIER STATUS & CARRIER DISPUTES

All shipping, transport, and freight services are performed by independent third-party shipping companies and couriers. PureSwishes operates solely as an independent merchant and is not the carrier.

PureSwishes assumes no liability, legal responsibility, or financial obligation for:
- Any operational faults, transit errors, route misdirections, or delays caused by the shipping company.
- Carrier-side scanning discrepancies, barcode errors, or depot processing holds.
- Internal disputes, administrative issues, or damage caused directly by the shipping company, its sorting equipment, or courier personnel.
- Loss, delays, or disruptions resulting from carrier strikes, logistics shutdowns, or carrier policy enforcements.

Once a package is handed over to the courier and assigned a tracking identifier, physical custody and carriage responsibilities belong entirely to the shipping carrier.

5. UNSUPPORTED DESTINATIONS & AUTOMATIC ORDER CANCELLATIONS

While we ship to most global destinations, there are certain international regions, territories, or countries where our contracted courier partners do not provide secure transit services. Furthermore, due to the dimensions of the basketball return net package, couriers cannot deliver to standard P.O. Boxes or military APO/FPO addresses.

If an order is placed with a delivery address located in an unsupported area or unserviceable address type:
- We reserve the right to cancel the order immediately.
- You will be notified via email, and a 100% full refund will be automatically returned to your original payment method.

6. CUSTOMS, IMPORT DUTIES, AND BORDER CLEARANCE

For international shipments across borders:
- You act as the Importer of Record for your order.
- Unless explicitly indicated and calculated at checkout, posted prices do not include destination customs clearance fees, import duties, border processing charges, or local VAT/sales taxes.
- All customs duties, tariffs, and clearance fees assessed by the destination country's government are the sole responsibility of the customer.
- PureSwishes is not responsible for border inspections, customs holds, or courier storage fees arising from unpaid import charges. If a package is returned due to a refusal to pay local customs fees, return transport and handling costs will be deducted from any refund.

7. ACCURACY OF CUSTOMER SHIPPING ADDRESS

Customers must provide a complete, accurate, and valid delivery address at checkout (including street names, apartment/building numbers, postal codes, and an active contact phone number).

- Address Modifications: Because orders are submitted directly to automated fulfillment systems, address changes cannot be guaranteed after an order is placed.
- Incorrect Delivery Details: PureSwishes is not liable for packages misdelivered due to address typos provided by the buyer, nor for parcels returned or abandoned by the carrier due to insufficient delivery information.

8. TRACKING & DISPATCH UPDATES

Your tracking link will be emailed to you immediately upon parcel handover. Please allow 24 to 72 hours for the courier's scanning infrastructure to update the initial transit checkpoint. 

If tracking data exhibits no movement or updates for more than 7 consecutive business days, please contact our support team so we can request an official status update from the carrier on your behalf.

9. DAMAGED OR DELIVERED SHIPMENTS

A. Exterior Carrier Damage:
If your parcel arrives with severe outer carton damage or product defect resulting from transit, take clear photos and videos of both the exterior packaging and the item, and contact us within 48 hours of delivery at qoba.brand@outlook.com.

B. Shipments Confirmed as Delivered:
If the courier's official tracking portal marks your parcel as "Delivered," our delivery obligation is fulfilled. PureSwishes is not liable for packages misplaced, lost, or stolen from your property following a confirmed courier delivery scan.

10. CONTACT US

If you have questions regarding our shipping terms, carrier handling, or tracking updates, please contact our customer support team:

Store: PureSwishes
Customer Support Email: qoba.brand@outlook.com