Politique de remboursement

Return & Refund Policy

Thank you for shopping with Qoba. We take pride in the quality of our products and want you to be satisfied with your purchase. Please read our policy below to understand our guidelines and procedures for returns and refunds.

Return Window
We offer a 14-day return policy. You have 14 days from the date you receive your package to request a return. 

To be eligible for a return:
- The item must be in its original, unworn, unused, and unwashed condition.
- All original tags, labels, and packaging must be intact and attached.
- You must provide a proof of purchase (order number, confirmation email, or receipt).

Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs & Fees
- Returns are not free. While we provide a pre-paid return shipping label upon request, a flat return fee of $30 will be deducted from your final refund amount to cover return postage and handling.
- When your return is processed, you will receive the full purchase amount back minus the $30 return fee.

How to Start a Return
1. Submit a Request: Email us at qoba.brand@outlook.com within 14 days of delivery. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Your Label: Once approved, we will email you a return shipping label along with instructions on how to send your package.
3. Ship Your Package: Securely pack the item(s), attach the provided label, and drop off the parcel at the designated shipping carrier.

Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If your item is defective, damaged, or you received the incorrect item:
- Contact us at qoba.brand@outlook.com within 48 hours of delivery.
- Include clear photos or videos of the issue along with your order number.

If an item is confirmed damaged or incorrect due to our error, we will replace or refund it without charging the $30 return fee.

Non-Returnable Items
The following items cannot be returned or refunded:
- Sale items or items purchased during clearance promotions.
- Gift cards.
- Customized or personalized products made to order.
- Perishable items or personal care/hygiene goods.
- Hazardous materials, flammable liquids, or gases.

Exchanges
The fastest way to get the size, color, or alternative item you want is to initiate a return for your current item. Once your return is accepted, you can make a separate purchase for the new item.

Refunds & Processing Times
- Inspection: Once we receive and inspect your returned package, we will notify you via email regarding the approval or rejection of your refund.
- Payout: If approved, your refund will be processed automatically to your original method of payment (minus the $30 return fee) within 10 business days.
- Bank Processing: Please remember it can take some extra time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at qoba.brand@outlook.com.